Returns

At Aeston West, we hold ourselves to the highest standards, and we want your experience with us to reflect the same.

We accept return requests on all skincare products within 30 days of delivery. To initiate a return, simply email questions@aestonwest.com with your order number, and our Client Care team will guide you through the process.

Accessories and non-formulated goods (such as tools or bags) may be returned within 30 days if unused, unopened, and in their original packaging. Once your return is received, it will be inspected and refunded.

Final Sale items, limited editions, samples, and shipping fees are non-returnable.

If your order arrives damaged, missing an item, or not as expected, please contact our Client Care team at questions@aestonwest.com. 

Your comfort and safety are our top priority. If you experience a reaction to one of our products, please reach out to our Client Care team at questions@aestonwest.com with details so we can assist you directly.

For questions about your order or help choosing the right products, our Client Care team is always available at questions@aestonwest.com.